RhiNOremedy Privacy Policy

RhiNOremedy is committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you are agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to

All personal data provided by you and/or through our website will be held by RhiNOremedy in accordance with the requirements of the General Data Protection Regulations 2018.

Who are we?

RhiNOremedy is a small UK charity (HMRC: ) run by volunteer(s), and overseen by its trustees. The charity aims to help tackle illegal wildlife trade. Our flagship and major focus is the rhino and the illegal trade in rhino horn. We raise awareness of the problem through our website, social media and events such as stalls, and raise funds (stalls and grant applications) from which we support projects which also aim to tackle the issue of poaching and illegal wildlife trade. Our main focus is to develop and support education projects in demand centred countries, and to support anti-poaching efforts also. Our main point of contact is:

How do we collect information from you?

We may obtain information about you when you use our website to browse or contact us, make a donation or purchase our products, for example:

What type of information is collected from you?

The personal information we collect might include your name, address, email address, your IP address, and information regarding what pages are accessed and when. Any payment information is via a third party provider (PayPal).

How is your information used?

We may use your information to:

Any membership runs for 12 months. We will contact you before expiry is due to see if you are interested in continuing your support. We may also contact you to say thank you for your support.

We will not store your details post-membership, unless you request to stay in touch with updates. We will not store contact details for longer than we need (e.g. for updates on our work) or you request it.

Your choices:

You have a choice about whether or not you wish to receive information from us. You can opt out or unsubscribe, at any time, from all or options that you feel are no longer relevant to you.

If you have opted in to receive communications from us, we will retain your data on our systems on the basis of consent until you notify us that you wish to unsubscribe from all or any of the various types of communications.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email:

Your rights:

We have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

The right to access:

You have the right to ask for a copy of the information RhiNOremedy may hold about you (a subject access request), for which we may charge a £10 fee to cover our costs in providing you with details of the information we hold about you.

The right to rectification:

The accuracy of your information is important to us. If you change your contact details, or any of the information we hold is inaccurate or out of date, please contact us directly.

The right to erasure:

In some circumstances you have the right to the erasure of your personal data without undue delay.
Those circumstances include:

However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary:

The right to restrict processing:

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are:

Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it:

The right to object to processing:

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for:

If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

The right to data portability:

To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

The right to complain to a supervisory authority:

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

The right to withdraw consent:

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by contacting us by email:

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. We do partner with fellow conservation charities and organisations, but would never share your contact details unless you requested us to.

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Security precautions in place to protect the loss, misuse or alteration of your information:

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is through a third party provider (PayPal) with its own encryption and management. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address, etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


Currently we do not undertake profiling. In future to ensure we meet your interests, personal information may be analysed to create a profile of your interests and preferences so that we can contact you with information relevant to you.

Use of 'cookies':

Like many websites, the RhiNOremedy website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites:

Our website may contain links to other websites run by other organisations. This Privacy Policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under:

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe:

It is unlikely information provided by you will be transferred to countries outside of the EU. An example of where this could happen: if any of our servers are located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this policy:

We keep this policy under review. This policy was last updated in May 2018.